England Golf this evening released the following information
The World Handicap System is now into its second week of operation in England and the bedding in process continues.
In the past 7 days there has been a transition of data on an unprecedented scale:
Around 15 million items of historical scoring data have been transferred from the CDH to the new WHS Platform
Nearly 600,000 individual playing records have been added to the WHS Platform
Over 200,000 golfers have registered on the system since it was launched on 2 November
As expected with such a huge transfer of data, there are elements of the new system that require adaptation and number of operational challenges to be addressed.
We thank all golfers and clubs for showing patience and understanding of our workload as we iron out the technical difficulties many of which were anticipated, but which could only be properly addressed once the system went live.
In order to help clubs and golfers who have emailed us with a query, but have yet to receive an individual reply, we would like to highlight the main areas of our ongoing work.
Apart from informing us about a requirement to map tees, there is no need to contact us on any of the following points as either the solutions are provided below, or we are already working with our platform provider to update the system as swiftly as possible.
If any scores (before 2 November 2020) from a golfer’s playing record do not appear on the WHS system this is down to the fact that the information was never transferred to the CDH via the club’s software.
Golfers can ask that the home club posts these directly onto the England Golf WHS Golf Club Platform. We are also in conversation with club software providers to facilitate a transfer of ‘missing’ scores which only appear on club records.
Scores within a player’s record that show as ‘pending’ are being looked into and we are working quickly to resolve this matter.
MAPPING OF TEES
Data relevant to tees and the mapping of courses which was either incomplete or incorrectly transferred by clubs from their system to the WHS platform is now being manually processed by England Golf staff.
We have received feedback from some members experiencing problems trying to log in and register via certain web browsers.
For now, golfers can confidently use Google Chrome to register and log in while we work on resolving technical errors with other providers in the coming days.
Once logged in to the system, some members may experience a problem with fields such as the name of their county. A fix to this issue is now in development.
Members should be aware that when asked to input their Membership ID during login, this refers to their CDH number. Golfers who do not know their CDH number can request this from their club. Golfers should take extra care when inputting this 10-digit number to reduce chance of user error.
HELP US HELP YOU
For any other issues, please contact us with as much detail as possible and a screenshot of the page where any error is displayed. This will help speed up our response time. Please be patient when awaiting a reply - our staff are working as quickly as possible to deal with an increased number of emails.
Contact us at firstname.lastname@example.org
Have you looked at our toolkits, resources and FAQs?
We will endeavour to answer any WHS-related queries as soon as possible. However, you may find answers to many of your questions on our website and through our resources on WHS:
Golf Club Toolkit
WHS for Golfers
WHS Golfer FAQs
WHS Club Roles and Responsibilities
WHS Data FAQs
If you have any further questions please don't hesitate to contact County Operations Director Scott Talbert on 07894659933 or via e mail at email@example.com